Frequently Ask Questions
- Do I have to sign up to make a prebooking or purchase?
- How do I sign up?
- Do I have to fill all the registration fields?
- I am a Travel Agency and created my account, but I can not access the system because the message that my registration is blocked, what to do?
- How to buy or pre-booking?
- Can I request packages reservation?
- I made my PURCHASE, my seats and addons selected during the process are guaranteed?
- My purchase is with BLOCKED status, I lost my place, it was canceled?
- How to track the progress of my PURCHASE?
- I forgot to pay the first installment of my trip on time, did I lost my seat?
- The service and/or addons that I wanted to buy is on the site as sold out. Will you make more seats available?
- I've done my purchase and I have a friend who wants to participate in the trip, can I add him to my locator or reservation?
- One or more people in my PURCHASE or RESERVE want to give up the package, how do I CANCEL?
- I want to CANCEL my purchase.
- One of the people in my purchase can no longer participate in the trip, and I have another friend who would like to go in his place. How should I proceed?
- I informed a wrong credit card number at the time of purchase or the same was not approved, my purchase will be CANCELLED?
- What is the VOUCHER?
- I purchased through the site with a credit card and it has already been approved, why do I need to send the acceptance of the signed credit card?
- I purchased the package from the site only because of the ticket, Can I cancel the service and stay only with the ticket and have some kind of refund?
- I made the purchase with the ticket addon, when do I get the ticket?
- You only sell tickets?
- Can I reserve seats on the bus?
- We arrived early at the venue, what is the schedule?
- What does mean “Telephone Support”?
- My city is not one of the "BOARDING CITIES” in package "SAME DAY TRIP," but I know the bus route passes through it, there is some way to board here?
- Can I change the due dates of invoices in my purchase?
- Where can I make the packages purchase personally?
- The package that I would like or addons are already sold out of the AMP TRAVELS site, there is any sort of "Waiting List"?
- What are the opening hours and what are the ways of contacting AMP TRAVELS?
- What documentation should I send to AMP TRAVELS, where can I find it and how can I send it?
- I made a purchase for myself and another for my friend / family member but I did not provide his data because I did not have it at the time of purchase, how to proceed?
- Can the trip be canceled? under what circumstances?
- I requested the cancellation of my purchase, how is it done and what is the refund period?
1 - Do I have to sign up to make a prebooking or purchase?
Yes, registration is required and necessary for any procedure, be it prebooking or purchase.
2 – How do I sign up?
Just click on "REGISTER NOW" and fill out the form. When you complete your registration, you will receive an email with a link to validate your account and from there you can use the AMP TRAVELS system.
3 – Do I have to fill all the registration fields?
All fields are required and undergo an internal validation. In case of divergence of some information or suspected fraud, register and access will be immediately blocked.
4 – I am a Travel Agency and created my account, but I can not access the system because the message that my registration is blocked, what to do?
The corporate records usually take 24 working hours to be release in our system. If after this period remain blocked, please send an email to email@example.com informing your company data (registered company name and VAT) and date of registration.
5 - How to buy or pre-booking?
To purchase or pre-booking any package it is required to have a valid and active account on our site and be logged on.
6 – Can I request packages reservation?
No. Unfortunately we do not work with reservations.
7 - I made my PURCHASE, my seats and addons selected during the process are guaranteed?
YES, since our system works with online stock if your purchase reached the end generating a LOCATOR number with Payment Dates, it is because your service is confirmed and guaranteed!
It will only be canceled in the following situation:
- No Payment and/or declined credit card approval
within the stipulated dates.
8 - My purchase is with BLOCKED status, I lost my place, it was canceled?
Not yet. In the case of BLOCKED STATUS is because there is some divergence of information, late payment or lack of any document that has not been delivered on time. By being blocked, the services will be released automatically to stock and reactivation will depend on availability.
In this case, please urgently contact us by email firstname.lastname@example.org to know the reason, check the possibility of reactivating and avoid problems in the service.
9 – How to track the progress of my PURCHASE?
Access your account with your login and password.
Click on the “MY ACCOUNT” link and after in “MY ACTIVE TRIPS”.
This area will show all your ACTIVE PURCHASES containing a Booking Code, package or service.
Clicking on the number of "Booking Code" will open the full details of your purchase, link to view the methods of payment, and any documentation.
10 - I forgot to pay the first installment of my trip on time, did I lost my seat?
Probably yes. However, before making a new purchase, log into your account and check the status of your locator. If it is with STATUS CANCELLED you will need to make a new purchase.
Just a reminder that successive purchases for the same passenger, the same service consecutively canceled for nonpayment, may result in blocking the passenger in our system, so the passenger will need to make the purchase personally at our office in Curitiba or by any travel agencies that have an active account in our system.
11 - The service and/or addons that I wanted to buy is on the site as sold out. Will you make more seats available?
If there any cancellations or giveups, the seats are automatically returned to stock for sale on our site, you may want to follow the package page.
12 - I've done my purchase and I have a friend who wants to participate in the trip, can I add him to my locator or reservation?
No, we ask you to make a new process.
13 - One or more people in my PURCHASE or RESERVE want to give up the package, how do I CANCEL?
Within seven (7) days from the date of PURCHASE CONFIRMATION, it can be done without any contractual cancellation penalty where the entire amount paid related to these seats will be fully refunded.
If this cancellation is done more than seven (7) days from the date of purchase, the fines will be charged as specified in the "Contract of Tourism Services".
To request a partial cancellation of seats within your locator, please complete the form available at the link: Request for Cancellation and PARTIAL Refund and send to e-mail email@example.com.
14 – I want to CANCEL my purchase.
Within seven (7) days from the date of PURCHASE CONFIRMATION, it can be done without any contractual cancellation penalty where the entire amount paid related to travel will be fully refunded.
If the cancellation is more than seven (7) days from the date of purchase, the fines will be charged as specified in the “Contract of Tourism Services " clause 5.1.
To request the complete cancellation of your purchase locator, please fill out the document available at the link: Request for Cancellation and TOTAL Refund and send to e-mail firstname.lastname@example.org.
15 - One of the people in my purchase can no longer participate in the trip, and I have another friend who would like to go in his place. How should I proceed?
Up to 07 (seven) days before boarding date a passenger may be replaced, just fill the Request for Seat Transfer form and submit signed by the responsible of the contract for e-mail: email@example.com.
Within 07 (seven) days before boarding date for operational reasons replacement is not possible.
16 - I informed a wrong credit card number at the time of purchase or the same was not approved, my purchase will be CANCELLED?
Not necessarily. The purchase will remain active for 24 hours to reprocess the payment, just access your account, “my active trips”, enter the purchase locator, in the payment schedule and next to the open installment of the card you will have a “pay” link. Clicking on this link will take you to the payment page, where you can re-enter your card details or use another card. After 24 hours it will not be possible to make the payment on the site, contact our reservations department. If the pending payment remains and you do not get in touch, the purchase will be canceled.
If you do not have a card available, within 24 hours it will be possible to change the payment method for a bank transfer (in installments if available). To do so, simply access the payment schedule and click on the button “change payment method” below.
17 – What is the VOUCHER?
Voucher is your proof document to release the service, where is described all the requested services, such as Package Name and Services, name of passengers, any additional services, suppliers who provide the service and additional important information and for your guidance.
This document is released in the detail area of ??your purchase FROM 7 days before your boarding date (on average 4 to 5 days before) provided that:
- All documentation (Agreement and any Credit Card Authorization) have been sent;
- Payments properly made;
In the absence of one of the above items, the VOUCHER will remain PENDING until regularization.
It is required to present the VOUCHER at the time of the services with a original document with photo.
18 - I purchased through the site with a credit card and it has already been approved, why do I need to send the acceptance of the signed credit card?
Although your purchase has already been authorized in the Credit Card through our system, we have a procedure that aims to inhibit fraud.
Today the internet has been the subject of many frauds through cloned cards, stolen, as well as people who use "Bad Faith" making purchases and then denying the same. Therefore, we have a policy of requesting the authorization of the card within the contract, duly signed by the cardholder, and if there is suspicion or divergence of information provided at the time of purchase, additional documents can and will be requested as: copy of the credit card used well as a copy of the cardholder's document (ID).
In the absence of the requested documents, even after the collection from our Reservations Department, the VOUCHER of service will not be released and the purchase may be canceled.
19 - I purchased the package from the site only because of the ticket, Can I cancel the service and stay only with the ticket and have some kind of refund?
A AMP TRAVELS does not encourage this practice since the ticket is an optional addon to the main service.
For this situation, we suggest to always seek the official channel / points of sales and avoid any inconvenience and unnecessary contractual fines.
Still, if customers who opt for the contracted service maintenance only for the ticket, delivery will be made on the day of the event through the guide.
For this, the guide's contact details will be made available in the service VOUCHER.
20 - I made the purchase with the ticket addon, when do I get the ticket?
All tickets are delivered on the day of the event by the guide who will be coordinating the group. Exceptionally, depending on the contracted service and departure city, it may occur at the time of beginning of the service.
In no situation the tickets will be available early withdrawn in our office or sending by mail.
21 - You only sell tickets?
AMP TRAVELS is a "Point of Sales" for LIVEPASS, EVENTIM and INGRESSO RÁPIDO companies.
For tickets sold by these companies, there is the possibility of purchasing only tickets at our office, and is subject to a convenience fee that is determined by each company (in the case that we are the official point of the event, there will be no fee at the box office, in this case consult the official channels for verification).
The client must appear in person at our office in Curitiba - Brazil with personal documents for purchase in accordance with the sales policy adopted for each event / company. We do not pass ticket information over the phone or through AMP TRAVELS's service channels, only in person. If you want to check availability and prices, on the official ticket office website (Livepass, Ingresso Rápido, Eventim) you can check in real time. We do not have differentiated stock, whatever is available or sold out at the ticket office website, will be at AMP TRAVELS too (it is the same system for all channels).
These tickets are subject to availability at the time of purchase since we use each
company's own system that is directly connected with the official ticket offices of the event.
Any tickets that are sold as additional packages to AMP TRAVELS, as said, are optional and additional therefore are distinct situations that do not communicate.
22 - Can I reserve seats on the bus?
Until 2015 there was this possibility, but in 2016 there will be this possibility because we are finishing the development of the tool that will allow the customer to mark the seats "CHECK-IN" from 7-5 days before your board date.
When the seats marking option is available and released, customers will receive an email with the date and time information that will be released marking places "CHECK-IN".
The seat marking will be done through a LINK that will be available inside the purchase details of each client.
23 - We arrived early at the venue, what is the schedule?
Usually packages "SAME DAY TRIP" the early arrival is due to several reasons such as:
- Transit on the road;
- Best spot for parking;
We also have to be careful with any mechanical failure, although we hire new vehicles, companies with various support points during the trip, these are machines that with today's technology increasingly have electronic devices susceptible to failures, we must have enough time if these eventualities to solve the problem without reducing the trip.
Our guides also pass structure guidelines and suggestions of what to do in the idle time between arrival and start of the show.
24 – What does mean “Telephone Support”?
Telephone Support is an option for the customer to call our team in case of emergency.
The guide will not always be at your side, in this case we provide a phone number that will be available during your trip for any need for emergency contact.
In addition, on the day of departure a whatsapp group is created for each service and for each bus, where the entire AMP TRAVELS support team will be available, including the Guide that will accompany. This group serves to support and answer questions before boarding is made, and will be available throughout the trip.
25 - My city is not one of the "BOARDING CITIES” in package "SAME DAY TRIP," but I know the bus route passes through it, there is some way to board here?
Unfortunately NOT. Usually we receive requests like this on all travels, but if we make exceptions for some, we must also open to all, and there may be customer dissatisfaction due to constant stops, either for board or for unboarding.
Not counting travel time will therefore be much longer.
26 - Can I change the due dates of invoices in my purchase?
YES! This possibility is permitted provided that:
- The 1st Invoice (initial payment) is paid on the due date;
- And the following invoices are with maximum intervals of 30 days and the last invoice for 7 days before boarding date.
This request must be made within two working days from the date of purchase by email firstname.lastname@example.org stating the number of locator and dates for payments.
Requests after this period will be evaluated.
If your invoice / installment is already expired, it will not be possible to issue it in your purchase area on the website, contact us by e-mail and request the updated invoice (change will be made only once, if the expired invoice passes again from expiration) may be paid by bank transfer only)
We would like to remember that invoices could be paid through banking correspondents or companies like Western Union, Transferwise or exchange house of your choice in your country.
27 - Where can I make the packages purchase personally?
AMP TRAVELS only physical office is in the city of Curitiba - Brazil, Rua Padre Leonardo Nunes, 440, but customers from other cities, if they feel insecure making your purchase by virtual means (Internet) are oriented to look for a Travel Agency your city/country to the presential purchase.
Many travel agencies in several cities and countries are registered for purchase on our website. For ethical reasons we do not disclose the names of the agencies not privileging "one" at the expense of others.
We emphasize that agencies can and should make a charge for ancillary services and customer care.
28 - The package that I would like or addons are already sold out of the AMP TRAVELS site, there is any sort of "Waiting List"?
Unfortunately we do not work with a waiting list, since when there is a withdrawal the stock is updated automatically (services and extras are returned to the site stock at the time of withdrawal).
In this case, we suggest following the site.
29 - What are the opening hours and what are the ways of contacting AMP TRAVELS?
We are available for assistance from Monday to Friday, from 9 am to 12 pm and from 1:30 pm to 6 pm - Brazilian Time (closed for lunch from 12 pm to 1:30 pm). Customer service by email email@example.com (for purchases already made), firstname.lastname@example.org (for questions), Facebook https://www.facebook.com/amplitur.operadoradeturismo/, online chat, whatsapp +55 ( 11) 9 4523-3892 within the times specified above. Contacts outside these hours will be answered on the next business day.
30 - What documentation should I send to AMP TRAVELS, where can I find it and how can I send it?
At the end of each purchase, the Service Contract will be generated. If you have not located or cannot print immediately, it can be printed later in your purchase area on the website (accessing your account and booking code) and will also be available in PDF attached in the purchase confirmation email you will receive.
This contract must be sent by e-mail to email@example.com (scanned or photographed, provided it is clear and legible), through our whatsapp (11) 9 4523-3892 or be delivered in person. It will be necessary to print in order to be signed by the contractor or with a digital signature (only the typed name will not be accepted). The contractor (person holding the registration) must sign on the “contractor” line and in case of payments made by credit card, the cardholder must sign on the line “name and signature of the cardholder”. If there is more than one passenger in the same purchase or if the contractor is not a passenger (buying for someone else), only the contractor must sign the contract.
If you are a minor and registered on your behalf, the legal guardian must sign the contract, informing the full name, ID, Passport, and date of birth below the signature.
Pending this documentation, the booking of seats in the transport vehicle (if any) and the boarding voucher will be blocked, and passenger boarding may even be prevented. Send no later than 15 days prior to travel to avoid possible inconvenience.
31 - I made a purchase for myself and another for my friend / family member but I did not provide his data because I did not have it at the time of purchase, how to proceed?
After completing the purchase, please contact us and inform the other passenger's full name, ID, Passport, date of birth and cell phone for correction. Two purchases for the same event and with the same passenger data result in cancellation due to duplication.
32 - Can the trip be canceled? under what circumstances?
The trip can be canceled in the following cases:
- According to clause 5.1 of the contract, due to insufficient passengers: in cases of "One day Trip" there is a minimum number of passengers required for confirmation of departure and availability of the trip. When this minimum number is not reached, the trip is canceled and communicated up to 15 days before the event date. We do the communication by email with all the guidelines. In this case, the refund is full, or the customer who purchased a ticket with us can keep the ticket and receive a refund for the other services, or even exchange it for another package (only with a difference in the amount more or less if any).
- Cancellation of the event by the production and / or artist: these cases are analyzed individually, according to the date on which it occurs, etc. In case of cancellation or postponement of the show, we will contact you by email as soon as there is an official communication, to go through all the procedures.
33 - I requested the cancellation of my purchase, how is it done and what is the refund period?
Purchases paid with installment payment slip are refunded by bank deposit within 15 working days.
Purchases paid by credit card are refunded through a refund on the card. We request cancellation from the card operator as soon as we receive the order to cancel the purchase, however, the amount is credited to the invoice within 60 days (it may take up to two invoices to be credited, according to the card's closing date) . If the card has been exchanged, it is usually automatically transferred to the new card. If it has been canceled and you no longer have a card to receive the credit, you should contact the issuing bank for reimbursement of the amount. Unfortunately we are unable to make card refunds per deposit, as they incur administrator fees.